Administration and Operations Articles and Links
5 Ways Business Owners can Prepare for a Crisis
Business owners spend days solving the problems and meeting needs of clients and get immersed in the daily details of running a business.
When a crisis hits, first there is shock and disbelief and then the reality descends upon the entrepreneur, employees, and clients that the normal structure is now shaken.
Yehuda Packer is an entrepreneur who runs Expert Security Services, Inc in Studio City, California and is a former officer with the Los Angeles Police Department.
He was employed with the LAPD and operating Expert Security Services when he woke up on a morning in September 2010 and couldn't hear. After initial tests, it was discovered he had a brain tumor and within 1 ½ weeks, the former All-American runner and avid cyclist had to choose surgery or radiation to treat the tumor. He chose surgery and the reality he was facing was a daunting challenge.
"There was so much for me to handle in a short amount of time I had to rely on a management team and trust them with handling tasks I was used to doing," said Yehuda. "On the business side I thought 'what am I going to do?' I have employees, paperwork, clients, meetings, potential customers. How am I going to react?"
He first turned to his faith.
"My number one advice for people is to have faith in God. I didn't ask 'why me' because I would never have the answer. I decided I was going through this challenge to help someone else. I had a supportive family, friends at the LAPD, and my employees handled their responsibilities well."
Recovery progressed during a six-month period in which time he gradually developed communication with key people at his company. He had a stationary bike in the house and would force himself on slowly with one leg on the pedals and push until he built up momentum.
He credits his athleticism, coupled with his faith and work ethic, in persevering.
In September 2011, Yehuda was able to return to Expert Security Services full-time and resume control of the daily business matters.
Yehuda's 5 tips for Entrepreneurs to Prepare before a Crisis Hits.
1. Make sure day-to-day operations are in order and are running smoothly. Ensure the business is running well.
2. Put a Management Team in Place
"A crisis can be a car accident or any event that threatens our safety and health. Identify key people who can step in and help run the business should anything happen to you."
3. Hire Employees with Initiative
"Surround yourself with good people who know what to do on the job and don't need hand holding. Let them take some ownership of their work."
4. Have Finances in Order
"You may not be able to work but you still have to meet payroll. Make sure your accounting and bookkeeping functions are in place and working well."
5. Rely on Family and People Around You
Entrepreneurs are used to getting a start on the day and tackling projects themselves. Yehuda found support through his family and co-workers at the LAPD and his managers at Expert Security Services.
"My kids embraced my condition and would say, 'wow, look at the scar.'"
Yehuda continues working hard and sees a natural fit between the company he's running and his work with the LAPD.
"Security and law enforcement go hand in hand. I was involved for so many years [as an officer] and have a Master's degree in homeland security and counter-terrorism. Both entities together can make a huge impact in public safety and the security arena makes people safe and sound."
Expert Security Services provides a full-service security business with uniformed and non-uniformed guards and security personnel to malls, factories, schools, and security consulting.
The company works primarily in southern California but also has work in northern California.
Yehuda's work provides peace of mind to the greater community and he supports another community effort through the National Brain Tumor Society and its annual walks around the country to fund and find a cure for brain tumors.
Click here for Expert Security Services
Click here for The National Brain Tumor Society
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Yehuda supports the work of the National Brain Tumor Society.